Shipping Methods

Shipping costs are based on the size, weight, and destination of your order. We work hard to keep our shipping charges as reasonable as possible and use a combination of USPS and UPS depending on the product and destination.

Some of our larger or longer products, including pole-mounted feeders, require special packaging and may have different shipping rates. Whenever possible, we have established flat or regional shipping rates to provide more predictable shipping costs at checkout.

Ordering multiple items? In some cases, we may be able to combine products into fewer packages and reduce the actual shipping cost. If there is a significant shipping overcharge, we will review the order and refund the difference when appropriate.

Need help with shipping before placing your order? Contact us — we're always happy to help.

 Damaged Product, Returns & Warranty

Damaged Product

If your order arrives damaged, please save all packaging materials, including the shipping box, packing material, and damaged product. Please do not throw anything away, as the shipping carrier may require this information to process a damage claim.

Contact us as soon as possible and include photos of the damaged item, the shipping box, and the packing materials. We’ll work with you to resolve the issue as quickly as possible.

Please do not return a damaged product unless we ask you to do so.

Returns

We want you to be happy with your purchase. If you need to return an item, please contact us first so we can provide return instructions.

Returned merchandise must be in its original condition and should include the original packaging whenever possible. Unless the return is due to an error on our part, return shipping is the responsibility of the customer, and original shipping charges are non-refundable.

A 20% restocking fee may apply depending on the item and its condition. Once your return is received and inspected, any applicable refund will be issued to your original payment method.

Please contact us before sending any product back.

Warranty

BirdFeedersRus LLC stands behind the products we sell. Our handmade products are warranted against defects in workmanship for 90 days from the date of purchase.

Because many of our handmade feeders incorporate vintage or antique glass, minor variations, surface marks, or signs of age are normal and are not considered defects.

Products manufactured by other companies, including Aspects and Songbird Essentials, may also be covered by the manufacturer’s warranty. If you experience a problem with any product purchased from us, please contact us first. We’ll be happy to help determine the best way to resolve the issue.

Warranty coverage does not include damage caused by misuse, accidents, improper installation, normal wear, weather-related damage, or damage resulting from overtightening or improper assembly.

California, USA
102 Lions Way
Folsom, CA 95630